By accessing, registering for, or using AI Pajak services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ('Terms'). If you do not agree to these Terms, you must not access or use our services. These Terms constitute a legally binding agreement between you and PT AI Pajak Indonesia ('AI Pajak', 'we', 'us', or 'our').
AI Pajak is an AI-powered digital tax filing platform that provides the following services:
As a user of AI Pajak, you agree to:
AI Pajak uses artificial intelligence technology (powered by Anthropic) to assist with tax calculations, document classification, and optimization suggestions. You acknowledge and agree that:
You acknowledge that AI Pajak has the following limitations:
Your data security is our priority. All personal and tax data is encrypted both in transit and at rest. We implement Row Level Security (RLS) at the database level, ensuring strict data isolation between users. Platform administrators are blocked from accessing customer tax data. A comprehensive audit trail records all tax-related operations. For full details on how we handle your data, please refer to our Privacy Policy.
To use our tax filing services through Jakarta Tax Consulting (JTC), you must sign a digital Power of Attorney (Surat Kuasa) authorizing JTC's certified consultants to prepare, review, and submit your tax returns to DJP on your behalf. This Power of Attorney can be revoked at any time through your account settings, subject to any ongoing filing obligations.
Service fees and subscription plans are displayed on our pricing page and within the platform before purchase. All payments are processed securely through Midtrans, a payment gateway licensed by Bank Indonesia. Prices are listed in Indonesian Rupiah (IDR) and are inclusive of applicable taxes (PPN). Subscription renewals are automatic unless cancelled before the renewal date. Refund requests must be submitted within 7 (seven) days of purchase and are subject to our refund policy. We reserve the right to change pricing with 30 days' advance notice to existing subscribers.
All content, features, technology, and intellectual property of AI Pajak (including but not limited to software, algorithms, user interfaces, trademarks, and documentation) are owned by or licensed to PT AI Pajak Indonesia. You are granted a limited, non-exclusive, non-transferable license to use the platform for its intended purpose. You may not copy, modify, distribute, sell, or create derivative works based on our platform without prior written consent.
To the maximum extent permitted by Indonesian law: AI Pajak is not liable for any errors, penalties, or losses arising from inaccurate or incomplete information provided by you; we do not guarantee specific tax refund amounts or tax filing outcomes; our total liability for any claim shall not exceed the total service fees paid by you in the 12 months preceding the claim; we are not liable for indirect, incidental, special, consequential, or punitive damages; we are not responsible for losses arising from DJP system failures, internet connectivity issues, or other circumstances beyond our reasonable control (force majeure).
You may deactivate your account at any time through your account settings or by contacting support@aipajak.com. We reserve the right to suspend or terminate your account immediately if you: violate these Terms; provide fraudulent or misleading information; use the platform for illegal purposes; or fail to pay outstanding fees. Upon termination, your access to the platform will be revoked. However, we will retain your tax data for the legally required 5-year period. You may request a copy of your data before or after termination.
These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising from or relating to these Terms or your use of AI Pajak services shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the jurisdiction of the Central Jakarta District Court (Pengadilan Negeri Jakarta Pusat). Both parties agree to waive any objection to this venue.
We may update these Terms from time to time. Material changes will be communicated via email and/or in-app notification at least 14 days before they take effect. Continued use of our services after the effective date constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using our services and may request account termination.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.
For questions, concerns, or feedback regarding these Terms of Service, please contact us: